FAQs

Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page.

Below collections can be engraved:

https://wildswood.com/collections/natural-watches 

https://wildswood.com/collections/custom-watches 

https://wildswood.com/collections/fashion-watches 

https://wildswood.com/collections/casual-watches 

An engraved watch is a unique gift option for special occasions such as:

●  Birthdays       
●  Holidays
●  Weddings
●  Community or religious gathering
●  Family reunions       
●  Anniversaries       
●  Graduations       
●  Corporate Events

By default, we use Verdana font, we can use your favor font when requested. 

Yes, all Wilds wood watches are size to wrist watch standards. You can reduce the band length by removing links (free tool provided in the package). In the rare case that you require an extra-large band, you can sending a additional links request to us at info@wildswood.com or contact us via the form. Make the smart move. Order your wooden watch now!

For wood watches:

To the United States: Free USPS Standard Shipping, watches already in the United States. Arrive in 2-5 Business Days.

To Australia: Free Australia Post, watches already in Australia. Arrive in 1-5 Business Days.

To the United Kingdom, All EU countries: Free shipping, watches already in local warehouses, will use local post service. Arrive in 5 business days.

To New Zealand: Free shipping. Watches will send from Australia. Arrive in 5-10 business days.

To other countries: Free Shipping. Send from different warehouse depending watches. It is expected to arrive within 1-5 weeks.

*Watches need engraving service: additional 3-5 business days.

For other products:

Shipment will arrive in 7-25 working days depending on the availability of the carrier provider and location.

We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.

Wilds provides wooden watches with unique styles, the classiest designs, and affordable luxury. It is a truly unique time-piece that is handcraft from natural wood. Our wood is sourced from fine furniture makers’ off cuts and is import from all over the world. We have a variety of natural woods such as bamboo, maple, red sandalwood, green sandalwood, ebony, blackwood, cherry, and teak.

All our watches are equipped with premium quality Japanese movements. We use scratchproof glass to cover the dial, which will keep the watches looking new for long periods. Make a wooden watch your next time-piece! Shop now.

Wilds watches are under a 12-month limited warranty, which covers any defects at the time of purchase. To maintain this limited warranty, proper operation, and maintenance, according to the instructions, is necessary. For details of our warranty policy, please refer to the warranty policy statements in the product package. Register your watch for warranty here.

Please visit the websites below according to different courier.

 USPS:

https://tools.usps.com/go/TrackConfirmAction_input

UPS:

https://www.ups.com/track

Australia Post:

https://auspost.com.au/mypost/track/#/search

DHL, EUB, SF Express:

https://www.17track.net/en

Please make sure any change of contact information like delivery address, email address, and phone number to info@wildswood.com before shipment.

Any cancellation and change on order please email us within 24 hours after placing the order otherwise we cannot cancel or change.

We have warehouses all over the world, so all orders are handled and shipped according to the customer's address nearby.

Orders will process within 24 hours, and all orders are shipped out within 5 working days.

A shipping confirmation is emailed to you as soon as your purchase has been ship, which will allow you to track the status of your shipment. Shipping costs are dependent upon the weight of the package and delivery location.  Customers are responsible for customs duties and taxes for all International orders.

Our watches are made from 100% natural wood with stainless steel clasps. We do not use any toxic chemicals to treat the wood, as we aim to maintain the purity of nature. However, there may be a possibility that some people may have an allergic reaction to the wood or metal clasps. In the first few weeks of wearing the watch, it is recommended that you check your skin for any discomfort, rash, or itch. In the rare case that you experience an allergic reaction, please stop wearing the watch immediately and ask for medical advice from your doctor. We cannot offer refunds on watches based on allergies.

Disclaimer: Wilds Wood Watches cannot guarantee against allergic reactions. We are not responsible for allergies, injuries, or medical expenses as a result of wearing our product.

Wood is sourced around the world. We are headquartered in Sydney, Australia as a specialized manufacturer with many years of wooden watch-making experience, supplying wood watches all over the world.

We accept every major credit and debit card, including Visa, MasterCard, Apple Pay, and American Express. We also accept payment through PayPal.

Wilds wood watches are either quartz battery powered or automatic winding. For battery-operated watches, most jewelry or watch shops can provide battery replacement service. Wilds does not offer battery replacement services.

Due to seasonal reasons, the color of the watches shown on our website may be slightly different than the actual products. Customers are asked to acknowledge this difference when purchasing online.

7 days a week.