FAQ

Why choose Wilds Wood Watches?

Wilds provides wooden watches with unique styles, the classiest designs, and affordable luxury. It is a truly unique time-piece that is hand crafted from natural wood. Our wood is sourced from fine furniture makers’ off cuts and is imported from all over the world. We have a variety of natural woods such as bamboo, maple, red sandalwood, green sandalwood, ebony, blackwood, cherry, and teak. All our watches are equipped with premium quality Japanese movements. We use scratchproof glass to cover the dial, which will keep the watches looking new for long periods of time. Make a wooden watch your next time-piece! Shop now

What are your business hours?

Please refer to our Contact page for hours of operation.

What about skin allergies?

Our watches are made from 100% natural wood with stainless steel clasps. We do not use any toxic chemicals to treat the wood, as our aim is to maintain the purity of nature. However, there may be a possibility that some people may have an allergic reaction to the wood or metal clasps. In the first few weeks of wearing the watch, it is recommended that you check your skin for any discomfort, rash, or itch. In the very rare case that you experience an allergic reaction, please stop wearing the watch immediately and ask for medical advice from your doctor. We cannot offer refunds on watches based on allergies.
Disclaimer: Wilds Wood Watches cannot guarantee against allergic reactions. We are not responsible for allergies, injuries, or medical expenses as a result of wearing our product.

Is my wooden watch covered by a warranty?

Wilds watches are under a 12-month limited warranty, which covers any defects at the time of purchase. In order to maintain this limited warranty, proper operation and maintenance according to the instructions is necessary. For details of our warranty policy, please refer to the warranty policy statements in the product package. Register your watch for warranty here.

Returns and exchanges

Please refer to our Return Policy for complete details.

Where are Wilds Wood Watches made?

We are headquartered in Sydney, Australia as a specialized manufacturer with many years of wooden watch-making experience, supplying wood watches all over the world.

Will the watch fit me?

Yes, all Wilds wood watches are sized to wrist watch standards. You can reduce the band length by removing links (tools provided in the package). It is highly recommended that you have the band adjusted at your local jewelry or watch store. In the rare case that you require an extra-large band, you can purchase additional links by sending a request to us at [email protected] or contact us via form.

What payment methods do you accept?

We accept every major credit and debit card including Visa, MasterCard, and American Express. We also accept payment through PayPal.

When will my wooden watch arrive?

Please refer to our Shipping Policy section for this information. In the US, your delivery will arrive in 1-3 days, excluding holidays and non-delivery days per carrier.

Can I replace the battery?

Wilds wood watches are either quartz battery powered or automatic winding. For battery operated watches, most jewelry or watch shops can provide battery replacement service. Wilds does not offer battery replacement services.

Are there color differences between website photos and the actual watch?

Due to seasonal reasons, the color of the watches shown on our website may be slightly different than the actual products. Customers are asked to acknowledge this difference when purchasing online.

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